Refund & Cancellation Policy

1. General Donation Policy

Donations made to Bharat Help Foundation are voluntary contributions towards the Foundation's charitable objectives and activities.

Donors are requested to carefully review the donation amount and transaction details before completing a payment.

2. Cancellation of Donation

Once a donation has been successfully processed, a cancellation request may not normally be possible because the contribution may be allocated towards charitable activities and organizational requirements.

However, a cancellation request may be considered if the payment has been made incorrectly, duplicated, or there is another genuine transaction-related issue.

3. Duplicate Transactions

If the same donation is accidentally processed more than once, the donor may contact us with the relevant transaction details.

After verification, an eligible duplicate payment may be considered for refund through the appropriate payment method.

4. Incorrect Payment Amount

If you believe that you have accidentally donated an incorrect amount, please contact us as soon as possible with:

• Donor name
• Registered email address or mobile number
• Donation amount
• Date and approximate time of transaction
• Transaction ID or payment reference number

The Foundation will review the request and determine the appropriate action based on the transaction details and applicable requirements.

5. Failed or Unsuccessful Payments

If your bank account or payment method has been debited but the donation transaction is not successfully recorded on our system, please contact us with the transaction reference details.

Such cases may also be subject to the processing and settlement procedures of the relevant bank or payment gateway.

6. Refund Eligibility

A refund may be considered in circumstances such as:

• Duplicate payment caused by a technical or transaction error.
• Unauthorized transaction reported by the account holder.
• Incorrect transaction amount, subject to verification.
• Payment received due to a technical error or other genuine transaction issue.

Each request will be reviewed individually based on the available transaction information and applicable law.

7. Non-Refundable Donations

Donations that have been successfully processed and appropriately recorded may generally not be refundable merely because a donor changes their mind after completing the transaction.

This does not affect any refund or reversal rights that may apply under applicable law or payment-provider rules.

8. Refund Request Procedure

To request a refund or report a transaction issue, please contact Bharat Help Foundation using the official contact details provided below.

Please include sufficient information to identify the transaction. We may request additional information for verification and security purposes.

9. Refund Processing

Once a refund is approved, it will normally be processed through the original payment method or another appropriate method supported by the payment service provider.

The time taken for the refunded amount to appear in the donor's bank account may depend on the payment gateway, bank, card issuer, or other financial institution involved in the transaction.

10. Unauthorized Transactions

If you believe that a donation was made without your authorization, please contact us immediately and also notify your bank or payment service provider where appropriate.

The Foundation may cooperate with the relevant payment provider or financial institution during the verification process.

11. Donation Receipt

Where applicable, donation receipts or acknowledgements may be issued based on the information provided by the donor and the Foundation's record-keeping procedures.

Donors are responsible for providing accurate information required for donation records and acknowledgements.

12. Changes to This Policy

Bharat Help Foundation may update this Refund & Cancellation Policy from time to time to reflect changes in its activities, payment methods, or applicable legal and regulatory requirements.

Any updated version will be published on this page with a revised Last Updated date.

13. Contact Us